FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

1.Minimum order

Thanks for the enquiry.

We are stainless steel jewelry  manufacturer and wholesaler , so our moq is usd 300, 3 pcs per design per size.
But if you really need sample to test , you can order usd 100 at least , the shipping cost is about usd 30 for 1 kg.
Wish we can build better business and friendship.
Best regards
Bella

2.Membership Level

Contact Us
We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact with us.
email:julong@julongsteeljewelry.com
Membership Level:(accoring your order amount,you will enjoy different level disccount)
Level1       5%
Level2       8%
Level3      10%
Level4      12%
Level5      15%
Level6      18%
Level7      20%

3.Working process

As for we have received more and more orders every day, we adjusted our working process in order to provide a better service for our customers and make sure our customers can receive orders in time.

Following is our new working steps:
(According to Bejing Time)
1. Every morning, for all the new orders which are paid already before 12:00 noon , we will arrange it and check the stock at the same day.
If you make the payment after 12:00 noon, we will arrange it and check the stock in the next day.

2. After you received the packing list, if you can make the final payment before  6:00pm, we can ship out the order at the same evening.
If you make the payment after 6:00pm, we will ship out the order in the next day.

3.For the orders which are paid already, if you have made adding order for completing the balance before 12:00 noon, we will send you the final packing list at the same evening and ship out the order in the next day.
If you have made the adding order for completing the balance after 12:00 noon, we will arrange the adding order and send final packing list in the next day to you and the order will be ship out after tomorrow.

Before you make order, please kindly arrange the time according to your own situation.
Sorry for any convenience that caused to you.
If you have any questions, please feel free to contact with us.

Thanks.
Best regards.

4.Payment Method

Paypal account :julong@julongsteeljewelry.com

Western Union

Please contact with us before you make the payment by western union, to check the receiver's name.

Bank Transfer Information

Company account

Beneficiary Bank Name:HSBC
Bank Code              :004
company name :Jinyun  Trade Limited
Bank Account no.        :801406885838
Beneficiary Bank       :1 Queen’s Road Central,Hong Kong
SWIFT Code               :HSBCHKHHHKH

5.Shipping Policy

Shipping Policy
We ship to any address in the world.

Items ordered through us are shipped by EMS or TNT or DHL or FEDEX or UPS.

We will inform you with tracking No. by e-mail as soon as your order is shipped out when we get it from the express company.

A street address is required for delivery.

Merchandise will be delivered standard Air-express door to door, which takes approximately 3-5 working days.

Delivery time do not include processing time.

Our products are shipped out every day, from Monday to Saturday, except holidays. Most orders placed on weekdays will be shipped in 2 or 3  days, while orders placed on weekends will be shipped the following Monday. You will receive an e-mail confirmation with your tracking number. Twenty-four hours after you receive your tracking number, you will be able to track your order online at

http://www.ems.com.cn/english-map.jsp

http://www.tnt.com

http://www.dhl.com/en.html

http://www.ups.com/en.html

http://www.fedex.com

Delivery time vary depending on the country of destination.

6.Shipping Methods

Shipping Methods

Our Delivery

jinyun jewelry  has built up solid partnership with all big four shipping companies: DHL, UPS, FEDEX and TNT to provide professional worldwide door-to-door delivery.

Delivery Time

Items will be shipped out in the following business days after you have checked out. In general, it may take about 3-5 business days for delivery, depending on the different delivery means you select. We are not responsible for wrong or undeliverable address. Please make sure your shipping address is correct and deliverable.

Order Tracking

We allow you to track your order at the click of a mouse. When your shipment is confirmed, you will receive a tracking number in your confirmation e-mail.

How long will it take for my item to reach me?

Please note that business days, excluding Saturday, Sunday and Public Holidays, are calculated in terms of delivery period. In general, it takes about 3-5 business days for delivery.

How can I track my shipment?

We ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the tracking number so you can check the progress of your delivery at the carrier' website.

What should I do if my shipment never arrives?

Please allow up to 10 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the "Contact Us" button on the website. We will get back to you quickly.

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